x8999 Terms and Conditions

1. General Provisions

x8999 ("we", "the platform", or "the company") is an online gaming service provider that operates casino games, sports betting, and related entertainment services for users in Bangladesh. These Terms constitute a legal agreement between x8999 and the user ("you" or "member").

By accessing, registering on, or using any service on the platform, you acknowledge that these Terms, our Privacy Policy, and our Responsible Gaming Guidelines are binding on you.

If you disagree with any part of these Terms, please refrain from using x8999 and contact our support team.

2. Eligibility and Age Verification

The following eligibility requirements must be met to register as a member and use services on x8999:

• You must be 21 years of age or older.
• You must register under your own name; creating an account on behalf of someone else is prohibited.
• All information you provide must be true, accurate, and complete.
• You must be of sound mind and capable of entering into an agreement of your own free will.

3. Account Registration and Management

3.1 Registration Process

To create an account on x8999, you must provide an active mobile number or email address and a strong password. The information provided at the time of registration will be used to verify your identity later.

3.2 Single Account Policy

Each individual is permitted only one x8999 account. If multiple accounts belonging to the same person ("duplicate accounts") are detected, all accounts will be closed and all bonus winnings may be cancelled.

3.3 Account Security

• It is your responsibility to keep your login credentials confidential.
• If you suspect unauthorized access, notify our support team immediately.
• x8999 is not responsible for any loss resulting from third-party access if you have neglected your security obligations.
• Transferring or selling your account to anyone else is strictly prohibited.

3.4 KYC Verification

To ensure security and fairness, x8999 may conduct identity verification ("KYC") at any time. Documents such as a national ID card, passport, or birth certificate may be requested. x8999 reserves the right to hold withdrawals until verification is complete.

4. Deposits and Withdrawals

4.1 Deposit Methods and Limits

x8999 currently supports the following payment methods: bKash, Nagad, Rocket, Upay. The minimum deposit amount is ৳300 (for each method). The maximum limit may vary according to the platform's guidelines.

• Deposited funds must come from your own account only.
• Use of third-party payment accounts is prohibited.
• Deposits are generally processed instantly; delays may occur due to network issues.

4.2 Withdrawal Methods and Timeframes

The minimum withdrawal amount is ৳500. The standard withdrawal processing time is 15 minutes to 2 hours. Withdrawal funds will be returned to the same payment method used for the deposit.

• KYC verification must be completed before submitting a withdrawal request.
• Withdrawals may be temporarily held if active bonus wagering requirements have not been met.
• x8999 reserves the right to hold and investigate withdrawals if fraud is suspected.
• Service charges from the payment provider may apply during the withdrawal process.

5. Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 150% bonus of up to ৳10,000 on their first deposit. To activate this bonus, the first deposit must be made after registration. A 10x wagering requirement must be met before bonus funds can be converted to cash balance.

5.2 General Bonus Terms

• Each bonus offer has a specific validity period, wagering requirements, and game contribution rates.
• If a withdrawal is made before the bonus wagering requirement is met, the bonus and any winnings earned from it will be cancelled.
• If bonuses are collected using multiple accounts, all bonuses will be cancelled.
• x8999 reserves the right to modify or cancel any bonus offer at any time.
• Bonuses are only usable on specific games at x8999; details will be stated in each offer's description.

5.3 VIP Program

The x8999 VIP program has 5 tiers. Weekly cashback and special benefits apply at each tier:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.7% weekly cashback.
• Platinum: Up to 1.0% weekly cashback.
• Diamond: Up to 1.2% weekly cashback.

Advancement to a VIP tier is determined by your gaming activity and engagement with the platform. Cashback is automatically credited to eligible accounts every week.

6. Gaming Rules

All games on x8999 are operated fairly and transparently. Every member is responsible for following the gaming rules:

• Exploiting any bug or technical issue in x8999's gaming software is prohibited.
• Attempting to earn bonuses through deliberate bet manipulation ("bonus abuse") is strictly prohibited.
• Using automated software or bots to play games is prohibited.
• Winnings obtained due to a system error will be considered void, and x8999 reserves the right to make corrections.
• Playing the same game in a coordinated manner using multiple accounts is prohibited.

7. Prohibited Activities

The following activities are strictly prohibited on x8999. If detected, they may result in account closure, forfeiture of funds, and any necessary legal action:

• Money laundering or conducting gaming activity using funds from illegal sources.
• Making fraudulent payments or misusing chargebacks.
• Attempting unauthorized access to another user's account.
• Attempting to hack or carry out a cyber attack on x8999's systems or servers.
• Creating an account under a false identity or providing false information.
• Threatening or harassing other users.
• Allowing minors to play games on your behalf or through your account.

8. Intellectual Property

All content on the x8999 platform — including logos, designs, software, text, graphics, interfaces, and other elements — is the intellectual property of x8999 or is licensed to it. You may use the platform for personal, non-commercial purposes only.

• Copying, distributing, or republishing any content from x8999 is prohibited.
• x8999's brand, logos, or trademarks may not be used without written permission.
• The intellectual property of third-party game providers is also protected, and their terms and conditions apply.

9. Limitation of Liability

x8999 bears no liability in the following circumstances:

• Losses caused by internet disconnection or technical faults.
• Delays caused by service disruptions from third-party payment providers.
• Account security breaches resulting from the user's own negligence.
• Unforeseen circumstances ("force majeure") such as natural disasters, war, or government restrictions.
• Issues caused by bugs in third-party game software.

x8999 services are provided on an "as is" basis. We are unable to guarantee uninterrupted or error-free service. However, we continually strive to ensure the highest quality of service at all times.

10. Responsible Gaming

x8999 believes in responsible gaming. Gaming should be an entertaining activity, not a source of financial stress.

• Each member can request that deposit, wagering, and time limits be set on their account.
• Temporary or long-term self-exclusion is available.
• If you notice signs of addiction, please contact our support team.

For more information about responsible gaming, visit our Responsible Gaming page.

11. Account Closure and Suspension

11.1 Closure at the User's Request

You may request closure of your account at any time through our support team. It is your responsibility to withdraw any available funds before the account is closed.

11.2 Closure or Suspension by x8999

x8999 may suspend or permanently close an account without notice in the following circumstances:

• Violation of any clause of these Terms.
• Suspicion of fraud or deception.
• Providing false information during KYC verification.
• Filing a chargeback or payment dispute.
• Attempting unauthorized access to another user's account.

If an account is closed for a valid reason, any available legitimate funds (excluding bonuses) will be returned after the investigation is completed.

12. Changes to Terms and Conditions

x8999 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, advance notice will be given via registered email or a notice on the platform. Continuing to use the platform after changes have been made will be considered acceptance of the new terms and conditions.

The "Last Updated" date at the top of this page indicates when the most recent changes were made. It is recommended that you check this page regularly.

13. Dispute Resolution

If a dispute arises between x8999 and you, it should first be addressed directly with our support team. To submit any complaint or dispute, contact us via 24/7 live chat or email.

• After a complaint is submitted, we will endeavor to respond within a reasonable time.
• In disputes regarding gaming results, game logs will be considered final evidence.
• If a resolution cannot be reached, both parties may follow a recognized arbitration process.

14. Contact

For any questions, comments, or complaints regarding these terms and conditions, please contact our support team:

• Live Chat: 24 hours a day, 7 days a week — support available in Bengali.
• Email: [email protected]

We handle all communications in Bengali for the convenience of Bangladeshi users.