Frequently Asked Questions
x8999 FAQ — Answers to All Your Questions
From opening an account to bKash payments, cricket betting to claiming bonuses — everything you want to know about x8999 is right here.
x8999 is committed to making the gaming experience as simple and transparent as possible for players in Bangladesh. On this FAQ page we have provided detailed answers covering account registration, deposits and withdrawals, cricket betting, slots, live casino, bonuses and responsible gaming. If you cannot find the answer to your question, our 24/7 Bengali live chat support is always ready to help.
Account and Registration
To create an account at x8999 you need an active mobile number, a valid email address and a strong password. The registration process can be completed entirely on mobile and takes only a few minutes. Make sure to provide accurate information — it makes identity verification and payments easier later on.
No, only one account per person is allowed at x8999. Creating multiple accounts may result in those accounts being cancelled and any associated bonuses being forfeited. If you have trouble accessing your account, contact support via live chat.
Click the "Forgot password?" option on the login page. Enter your registered email or mobile number and an OTP or reset link will be sent to you. Enter the code correctly and you can set a new password. If you run into any trouble, x8999 live chat support is available around the clock to help.
Yes, account verification may be required before making large withdrawals. This may involve submitting a scan of your national ID card or passport. The process keeps your account secure and prevents unauthorised access. Verification is generally completed quickly.
An account may be temporarily suspended due to repeated incorrect password attempts or suspicious activity. In that case, contact the x8999 support team via live chat or by email at [email protected]. Once your identity is verified, the account is usually reactivated promptly.
Deposits and Withdrawals
When you deposit via bKash or Nagad, your x8999 account balance is usually updated within a few minutes. The process is equally fast with Rocket or Upay. Bank transfers may take a little longer. If a deposit is delayed, contact support with a screenshot of the transaction.
The minimum deposit at x8999 is ৳300 and the minimum withdrawal is ৳500 — the same rule applies for every payment method. Transactions are safe even for small amounts, so it is easy for new players to get started.
Withdrawal requests from x8999 are usually processed within 15 minutes to 2 hours. This timeframe applies to all methods — bKash, Nagad, Rocket and Upay. There may be a slight delay during peak times, but x8999 is always committed to fast payments.
x8999 itself does not charge any transaction fees. However, payment providers such as bKash, Nagad or Rocket may apply their own service charges in accordance with their own app policies. It is worth checking the fee structure of your payment app before making a transaction.
Open your Nagad app and choose the "Send Money" or "Payment" option. Send the amount to x8999's designated payment number or merchant account. Note down the payment reference number and enter the transaction details on the x8999 portal. If you face any difficulties, let us know via live chat.
If money is transferred to the wrong number, immediately send the transaction screenshot and details to x8999 support. The support team will assess the situation and try to find a resolution. To avoid this in future, double-check the numbers before sending.
Games and How to Play
To bet on BPL or other cricket matches, log in to x8999 and go to the Sports section. Select the match, choose a market (such as match winner, top batter or total runs) and set your stake amount. Check the odds before confirming your bet. In-play betting odds change in real time.
Yes, all slots games at x8999 are fully optimised for mobile. You can play directly from a standard browser on any Android or iPhone device without downloading any app. Games from top providers including PG Soft, Pragmatic Play and JILI run smoothly on mobile screens.
RTP (Return to Player) is the theoretical rate at which a game returns a percentage of total bets to players over the long term. A high RTP means the game statistically returns a comparatively higher amount. However, RTP applies to an average across millions of spins, not short sessions. Each spin is independently random.
The live casino section at x8999 features games with real dealers from top providers such as Evolution Gaming and Ezugi. You can play Baccarat, Roulette or Blackjack with a real dealer via live video streaming. An interactive chat feature is also available.
Aviator is a crash game by Spribe where a plane flies and the multiplier keeps increasing. Cashing out before the plane crashes secures your win. If you wait too long there is a risk of losing the entire bet. Start with a small bet amount and develop your own strategy.
Bonuses and Promotions
As a new member, the x8999 150% welcome bonus is available the first time you make a deposit, up to a maximum of ৳10,000. That means depositing ৳5,000 earns you an additional ৳7,500 in bonus. The bonus is added to your account automatically with no separate code required.
The wagering requirement for the x8999 welcome bonus is 10 times (10x). That means if you receive a ৳7,500 bonus you need to place a total of ৳75,000 in bets before withdrawing. This is a reasonable condition compared to the industry and can easily be met through regular play.
Simply playing regularly at x8999 automatically advances you through the VIP program. You can progress from Bronze through Silver, Gold and Platinum all the way up to the top Diamond tier. At Diamond tier you can receive up to 1.2% cashback every week. Each tier comes with its own benefits and priority support.
Cashback is added to your account every week based on your VIP tier. Bronze members receive 0.2%, Silver 0.5%, Gold 0.7%, Platinum 1.0% and Diamond members up to 1.2% in weekly cashback. It is calculated on net losses and credited directly to your balance.
In most cases bonuses can be used on slots, live casino and sports betting. However, the wagering contribution may differ for certain games — for example, some table games may contribute less than slots. Contact x8999 support for the latest details on bonus terms and conditions.
Security and Responsible Gaming
Yes, x8999 is for players aged 21 and over only. Accepting this condition during registration is mandatory. Minors are not permitted to open an account. We are fully committed to responsible gaming and strictly follow the age verification process.
x8999 keeps all your information protected with SSL encryption technology. Financial transactions are handled through encrypted channels. We do not sell or share personal information with third parties. Using a strong password and keeping two-factor authentication enabled is recommended.
You can go to account settings at x8999 to set daily, weekly or monthly deposit limits. Session time limits and maximum loss limits can also be set. These tools help you enjoy gaming consciously and responsibly. Support can assist if you want to change your limits.
Yes, x8999 offers a self-exclusion feature. Contact support to suspend your account for a specific period (7 days, 1 month or longer). No login or betting will be possible during that time. Gaming is entertainment — if it starts to feel like an addiction, taking a temporary break is the right decision.
All games at x8999 are powered by Random Number Generator (RNG) technology, which keeps every outcome completely unpredictable and unbiased. Reputable providers such as Pragmatic Play, PG Soft, JILI and Evolution Gaming verify the fairness of their games through independent third-party audits.
x8999 offers 24/7 live chat support in Bengali — any day of the week, at any time. You can also write to us by email at [email protected]. The support team remains active on cricket match days and during festivals as well.
Still have questions? Get in touch with support
Our Bengali-speaking support team is with you 24/7. Chat directly via live chat or send us an email — you will get a fast resolution to any issue.
Live Chat Support — 24/7
Email: [email protected]